Cancellation & Refund Policy

Last Updated: October 2026

At Prismolex, we strive to deliver the best value for our multi-profile platform services. This policy outlines our cancellation and refund process for subscription plans across our 6 profile categories (Business, Services, Jobs, Education, Health, and Matrimonial).

1. Subscription Cancellations

• You may cancel your profile subscription at any time directly through the Prismolex mobile app or website settings.
• Upon cancellation, your profile will retain its upgraded privileges until the end of the current paid billing cycle.
• No further recurring charges will be made after the cancellation takes effect.

2. Refund Eligibility

Because digital profile upgrades and directory listings are activated immediately upon payment:

• Technical Errors & Double Deductions: If a technical issue caused an accidental duplicate charge or your account was debited without the plan being activated, we will issue a full 100% refund upon verification.
• Service Inaccessibility: If our platform services are continuously unavailable due to verified technical outages within the first 48 hours of purchase, you may request a review for a refund.
• Change of Mind: Once a digital plan has been activated and used, payments are generally non-refundable for the elapsed duration.

3. Refund Processing Timeline

Approved refunds are processed through our payment gateway partner (Razorpay) to the original payment method (Bank Account, UPI, or Credit/Debit card):

• UPI & Netbanking Refunds: Typically reflect within 2 to 5 business days.
• Credit & Debit Card Refunds: Typically reflect within 5 to 7 business days, depending on your issuing bank.

4. How to Request a Refund or Report an Issue

To request assistance with billing or a refund, please contact our support team with your registered mobile number, email, and Payment Transaction ID:

Email: billing@prismolex.com
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
Website: https://prismolex.com